Our twenty-five plus years of comprehensive experience and expertise in the private duty/home care setting has given Samaritan Services Inc. the knowledge and understanding necessary to successfully offer distinguished care management to our clients.
We clearly understand the sensitive situation of having someone who you are unfamiliar with in your home to offer personal care to a loved one. The first step involves a thorough interview with our client and their family members to facilitate the decision making process regarding their needs.
Samaritan’s quality care department continuously monitors the assistance being delivered to our patients to ensure that the highest standards of service are being maintained. Our quality control division is the key component to our client’s satisfaction. The quality improvement program is evaluated monthly to ensure performance goals are being achieved and to improve service as needed. This includes a quarterly review of personal records, client satisfaction surveys and evaluations. Immediate action is implemented in any area that needs enhancement with confirmation that the action taken was successful.
Our hiring process is one of the most thorough and rigorous in the industry, reviewing all professional and personal history details that is necessary for employment within our organization. Some of the pre-employment requisites include, but are not limited to the following:
The Samaritan Services “Zero Tolerance No Show Policy” illustrates our dedication to our partners regarding our staff. Our stringent scheduling program guarantees client satisfaction beginning with the timely arrival of the assigned professional to the facility. This innovative procedure has given us the ability to fill a high percentage of “short notice requests”, (less than one hour) thus exemplifying Samaritan’s engagement to provide uncompromising quality care. On average, our partner facilities maintain a Samaritan nurse for over seven years. This prodigious statistic far exceeds the industry norm.
References testifying to the quality of care we offer are available upon request. Samaritan Services Inc. welcomes all inquiries regarding the services we provide.